For example, Bet365 was taken to court for refusing to pay over 1 million in winnings to a horse bettor in Northern Ireland in 2024. The company refused a payout of 54,000 to a customer in England in 2024, a case which was still ongoing in 2024.

There are several reasons why bet365 accounts can be restricted, including matched betting, unreasonable betting behaviour, GamStop (self-exclusion), and exploitation of bonuses.

If you don't claim the offer at the time of your first deposit, you can do so at any time within 30 days of registering your account. Simply log in to your account, go to the Account menu, choose My Offers then click Claim Now for the relevant offer.

Using your Free Bets  simply select 'Use Bet Credits' on the bet slip before placing your bet. If the bet is a winner, your winnings will be credited as cash to your Withdrawable Balance. Returns exclude Bet Credits stake. For further details and full Terms and Conditions, refer to our Open Account Offer page.